The Federal Consumer Protection Agency (Profeco) issued an important warning to customers of Bodega Aurrera, Sam’s Club and Walmart, urging them to be alert to possible irregularities in prices and commercial practices.
Profeco has received several complaints from consumers who have noticed discrepancies between the prices advertised and those charged at the checkout. The authority recommends that buyers review their purchase receipts and report any irregularities to ensure that the prices offered are respected.
What is Profeco’s report to supermarkets such as Bodega Aurrera, Sam’s Club and Walmart?
In recent weeks, Profeco has intensified its inspections in large supermarket chains such as Bodega Aurrera, Sam’s Club and Walmart, following an increase in consumer complaints about deceptive commercial practices and inconsistent prices. The authority seeks to protect consumer rights and ensure that promotions and prices are transparent and respected at the time of purchase.
Customers have reported situations where prices on shelves or advertised promotions do not match the prices charged at the checkout.
These problems not only affect consumers’ pockets, but also generate distrust towards stores.
Profeco has urged chains to correct these irregularities immediately and has asked consumers to be vigilant and check their purchase receipts carefully.
Profeco recommendations
To deal with this situation, Profeco suggests that consumers take several measures:
Check the prices on the shelves and compare them with the price at the checkout.
Save and carefully review the purchase receipts.
Report any discrepancies directly at the point of sale and request immediate price correction.
Use Profeco’s “Who’s Who in Prices” application to compare prices and promotions before making purchases.
What to do in case of irregularities
If a consumer detects a discrepancy, they should go to the establishment’s customer service and ask for a correction.
If the situation is not resolved, you can file a formal complaint with Profeco. Details such as the purchase receipt, the address of the establishment and a description of the product and the irregularity found must be provided.
Profeco is committed to investigating each case and taking the necessary actions to protect consumers.
Profeco’s warning underlines the importance of transparency and honesty in business practices. Consumers must be vigilant and take proactive measures to ensure that advertised prices are respected. Collaboration between consumers and authorities is key to maintaining integrity in commerce and protecting the rights of all buyers.
Source: emprendedor
