Cancun, Mexico, remains a popular destination for U.S. travelers, but many tourists face exorbitant taxi fees at Cancun International Airport. The Quintana Roo government is addressing this issue, especially after multiple incidents in January 2025. One traveler reported being charged 2,000 pesos for a 20-minute ride to the Cancun Hotel Zone.
The Federal Consumer Protection Agency (Profeco) is offering solutions to help tourists avoid these high fees. Here are their recommendations and other concerns that may impact Mexico’s tourism future.
Profeco’s Recommendations for Travelers
Profeco in Quintana Roo urges travelers to choose taxis with visible rates inside the airport. This issue gained attention in January when Governor Mara Lezama intervened after U.S. travelers were charged $500 for a trip to Tulum from Cancun International Airport. Israel Malacón Osuna, head of Profeco in Quintana Roo, advises travelers to use “accredited providers” with “visible rates” inside the airport.
Osuna also suggests booking transportation online ahead of time to avoid complications. He emphasized the importance of verifying that providers are legitimate, accredited, and registered with tax authorities. However, it’s important to note that the consumer complaint area does not handle taxi fare issues.
With an increase in travelers expected for Spring Break, Governor Mara Lezama is advocating for change to improve Cancun’s image.
Governor Mara Lezama’s Efforts
Governor Mara Lezama is working with the federal government to address excessive taxi charges. U.S. travelers have reported paying $500 for a 74-mile trip, with upfront payments required before reaching their destination. Lezama is determined to ensure that no one is above the law and that excessive charges do not harm tourism or citizens.
Travelers Share Their Experiences
Many travelers have shared their problematic taxi experiences at Cancun International Airport:
– “I was charged $100 upfront for a 10-minute ride several years ago. No more. Always arrange your transportation ahead with a service like Happy Shuttle.”
– “We took a taxi inside the airport, recommended by the information point, and were charged 1,400 pesos for a 10-minute drive. Quite sad and ugly. I will do my best to never go back to Cancun.”
– “Even the set-priced taxis want 1,700 pesos to go to the hotel zone… just FYI.”
– “I had the same experience and for that reason, I won’t ever come back to Cancun.”
– “We paid a $100 fare to the hotel zone for our car rental. When we arrived at Hertz, the abuse continued. We were denied our rental and forced to book at nearly triple the reservation price.”
Potential Impact of New Fees on Tourism
Mexico is considering a new fee that may launch in 2026, requiring cruise passengers to pay an additional $42 just for docking in Mexico. This fee, combined with regular port fees and taxis, could make Mexico the most expensive port of call in the world.
Reactions have been negative. The Florida and Caribbean Cruise Association (FCCA), representing Carnival, MSC, Royal Caribbean, and Norwegian Cruises, has sent a letter to President Claudia Sheinbaum requesting the elimination of the new tax. The proposed tax could jeopardize cruise industry investments in Mexico, including planned developments and projects to rebuild Acapulco and cultivate new tourist destinations. Additionally, the funds would go directly to the Mexican military.
Source: The Travel
