The government of Tulum, Quintana Roo, has unveiled new emergency numbers designed to provide residents with a quicker and more efficient response to incidents. These numbers, now operational, allow citizens to file reports either through landline calls or via WhatsApp messages.
The lines are open for reporting complaints and requesting assistance from municipal teams tasked with addressing a variety of emergencies. Authorities have emphasized that any instances of overcharging or denial of service during genuine emergencies constitute violations of citizens’ rights and should be reported.
Emergency Contact Information
Residents can reach emergency response agencies through the following numbers:
– WhatsApp: 990 196 6116
– Calls: 984 871 2688
Municipal staff will manage these lines, directing reports to the appropriate agencies to ensure timely and effective follow-ups that prioritize public safety. The agencies involved include the Ministry of Public Security, Civil Protection, the Red Cross, the Fire Department, and the City Council. Additionally, the 911 emergency service remains operational, but the new numbers aim to reduce response times.
Types of Emergencies Covered
The new system seeks to enhance the efficiency of handling complaints and improve oversight of institutional actions. Among the emergencies that can be reported are:
– Gas leaks
– Accidents
– Fires
– Floods
– Assaults
– Homicides
– Fallen trees
– Landslides
– Earthquakes
– Injuries
Source: El Heraldo de Mexico
