Mario Cruz Rodríguez, president of the Tulum Tourism Promotion Council, asked Mexican immigration authorities to have more flexible and coordinated criteria for the arrival of tourists from South American countries, especially Colombians and Brazilians.
The sector’s fear stems from the fact that two Latin American airlines, Avianca and Copa, have already stopped operating to the Tulum airport. This fear could be related to tourists from Colombia and Brazil being turned away, despite having confirmed reservations and a clear itinerary.
Cruz Rodríguez noted that travel agencies are concerned. “When they sell to Mexico and their clients enter through Mexico City or Tulum, they sometimes turn away the Colombians, just as they do the Brazilians,” he said.
He also insisted that, although the country’s security is a priority, the fair treatment of tourists is important. “If a tourist proves they have accommodation during their stay, it must be considered that they are coming on vacation and not to stay illegally,” said Cruz Rodríguez.
He added that this affects the international perception of Mexico as a hospitable country. “This is not an alarming situation, but it is an issue that could hinder the promotion of our country as a reliable tourist destination,” he concluded.
In April, Avianca announced the suspension of its direct route between Bogotá and Tulum starting July 3, 2025, with July 1 being its last service. It is worth remembering that the Bogotá-Tulum service began operating in December 2024, providing a new alternative to connect travelers with the Mexican Caribbean.
Source: Reportur
