Tens of thousands of passengers were left stranded at Mexico City’s International Airport (AICM) last Friday, May 23, due to roadblocks staged by protesters from the National Union of Workers’ Party (CNTE). In response, two major airlines – Aeroméxico and Viva Aerobus – have introduced passenger protection policies to mitigate the impact of the blockades.
Aeroméxico announced that it has activated a protection policy for passengers with tickets issued prior to May 23, including AM codeshare flights. The policy allows affected passengers to make changes to their travel dates without incurring additional costs for date changes or fare differences, provided they choose the same route and paid cabin. However, if passengers opt to change their destination, any difference in fares between the two tickets will be charged.
According to Aeroméxico’s policy, rescheduled trips that fall outside the permitted effective dates can still be made without additional charges, but only a fee for the fare difference will apply. The airline also disclaims responsibility for any additional costs incurred by customers due to ground transportation, lodging, food, and other expenses related to the blockades.
Meanwhile, Viva Aerobus is directing passengers to its Flex-Si-bility policy, which applies to scheduled flights and travelers who had journeys affected on May 23. Passengers are advised to visit the airline’s website for details on how to apply this change option in case of complications with traveling through AICM.
The policies implemented by both airlines aim to provide some relief to passengers caught up in the ongoing protests at Mexico City’s airport, which have left many stranded and facing uncertainty about their travel plans.
Source: El Universal
