David Ortiz Mena, president of this organization, pointed out that regulatory problems, excessive fares, and a lack of modernization in the service pose a risk to the destination’s image, especially given the anticipated increase in tourists for the World Cup.
The hotelier stated that transportation in Quintana Roo falls far short of meeting the expectations of international travelers, who demand greater transparency and certainty in costs. He indicated that even in destinations like Tulum, there is still no official taxi fare schedule, a situation that facilitates abuses and generates dissatisfaction among visitors.
He also emphasized the need to migrate to more modern systems that include tools such as taximeters and a clear legal framework for digital platforms, which could foster competition and improve service quality.
Ortiz Mena acknowledged that progress has been made, particularly at the Cancún International Airport, where, he said, initiatives spearheaded by Governor Mara Lezama Espinosa have been implemented. Among the improvements highlighted were the availability of lower-cost transportation options like ADO and the regularization of a significant number of taxis that had been operating illegally.
However, he noted that problems persist, such as disorganization and disputes over passengers at the airport exit, which create a negative impression among tourists, and recurring cases of exorbitant fares that sometimes exceed the cost of the flight.
The business leader emphasized that improving mobility and ensuring transparent service will be key to strengthening the competitiveness of the Mexican Caribbean and guaranteeing that visitors have a positive experience that encourages them to return and recommend the destination, especially with the World Cup approaching.
Source: noticaribe
