A Colombian family is outraged after being denied entry to Cancun, Mexico, for not knowing the last four digits of a credit card used to purchase their tickets. The family had planned the trip for over four months.
Óscar Humberto Restrepo Avendaño, along with his wife and two children, aged 11 and 13, organized the trip with his brother, who bought the tickets. Restrepo explained to W Radio that he and his brother typically handled family travel arrangements, with one managing accommodations and the other purchasing airline tickets.
Upon arriving at Cancun airport, Restrepo presented his documents, return tickets, and reservations to immigration officers. However, when asked for the last four digits of the credit card used to buy the tickets, Restrepo could not provide them immediately. He offered to contact his brother for the information, but the officer refused and confiscated the family’s cell phones for further questioning.
Restrepo informed the officers that his brother was at gate five and could provide the invoice, but a sergeant decided they would be sent back to Colombia. Despite their months of planning, the immigration authorities were unmoved.
The family was made to sign papers and were told the airline would handle their return to Colombia. They were then moved to a room with people of various nationalities. Restrepo questioned why his brother, who arrived two hours earlier, was allowed entry without any issues.
Source: El Tiempo
