Complaints about medical care in Yucatán remained significant throughout 2025, primarily due to surgery delays, administrative deficiencies, and alleged irregularities in surgical procedures, according to the 2025 Annual Report of the Medical Arbitration Commission of the State of Yucatán (Codamedy), an organization headed by Dr. Héctor Sepúlveda Salinas.
The report indicates that 292 cases related to health services were handled during the year, of which 159 were guidance requests, 52 were specialized consultations, 36 were immediate interventions, and 45 were formal complaints. The figures show that women were the primary users of Codamedy. They represented 60% of the guidance requests, 58% of the specialized consultations, and 67% of the formal complaints.
One of the main areas of focus was immediate interventions, a mechanism used to resolve urgent grievances between users and healthcare institutions. Of the 36 cases registered, 32 were related to the Mexican Social Security Institute (IMSS), three to the Institute for Social Security and Services for State Workers (ISSSTE), and one to the Yucatán Health Services.
The report indicates that all the immediate interventions stemmed from administrative deficiencies. Among the main requests were postponements of surgical procedures (13 cases), delays in medical appointments (6 cases), delays in medical treatments (5 cases), and shortages of medications (also five cases).
Furthermore, the Yucatán State Commission for Medical Assistance (Codamedy) found that senior citizens were the most affected by these problems, as 32% of the immediate interventions involved people over 65 years of age.
The medical specialties with the most cases were neurosurgery, orthopedics, and urology, each with six cases; followed by ophthalmology with four, and family medicine, internal medicine, and oncology with three each.
Regarding guidance, the agency provided 159 consultations, primarily in person, which accounted for 51% of cases. 41% were conducted by telephone, and the remainder via email.
Private healthcare providers accounted for the largest number of consultations with 68 cases, representing 43%; followed by the Mexican Social Security Institute (IMSS) with 54 cases, the Institute for Social Security and Services for State Workers (ISSSTE) with 11, and the Yucatán Health Services with six.
Furthermore, of the 159 consultations provided, 60 subsequently resulted in formal cases: 27 specialized consultations, 13 immediate interventions, and 20 complaints. Regarding specialized consultations, the Yucatán Commission for Medical Arbitration (CODAMEDY) reported 52 cases, with private healthcare providers again accounting for the majority with 20 cases, while the IMSS accounted for the majority.
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Source: sipse
