During the rainy season, clogged storm drains and street manholes can quickly cause puddles and flooding. The Government of the Ciudad de México provides a completely free desazolve and drainage cleaning service across all 16 mayoralties. Operating personnel are strictly prohibited from charging fees or demanding tips for performing this work.
Official Methods to Report Clogged Drains
By Phone (Locatel): Call *0311 or 55 5658 1111 (available 24 hours a day, 365 days a year).
Via WhatsApp: Send a message to the CDMX government chatbot at 55 5658 1111 or use the specialized messaging line at 55 6099 0025.
Directly via SACMEX: Contact the Mexico City Water System directly at 55 8957 4950.
Online Platform (SUAC): Access the official Sistema Unificado de Atención Ciudadana website, sign in using your Llave CDMX account, fill out the digital request form, and pinpoint the location on the integrated map.
In Person: Visit the Centro de Servicios y Atención Ciudadana (CESAC) office in your respective borough.
Information and Requirements Needed for Your Report
Exact street name, approximate exterior number, neighborhood, borough, and postal code.
Cross streets (the corner or street block where the issue is located).
Useful visual references to pinpoint the exact spot.
Your full name, contact phone number, and email address.
Digital evidence, such as photos or short videos showing the blockage, accumulation of trash, or flooding levels (up to 5 files in PDF, JPG, or PNG formats, maximum 10 MB each).
Source: https://es-us.noticias.yahoo.com
