The Federal Consumer Protection Agency (Profeco) reported that it conducted a surveillance and verification operation that resulted in the suspension of three AT&T telecommunications branches in Mexico City, with the aim of curbing potential abusive practices against consumers.
According to the agency, the measure was applied to three establishments located in the Cuauhtémoc borough, specifically Portal Tlatelolco, Punto Tlatelolco, and Soriana Tlatelolco, following an inspection carried out on Friday, the 30th, at AT&T’s points of sale.
Following the surveillance and verification actions, Profeco found that these branches were violating the Federal Consumer Protection Law (LFPC) by offering telecommunications services using a contract different from the latest version registered with the Public Registry of Adhesion Contracts (RPCA), a situation that violates consumers’ rights when entering into contracts.
In response to these irregularities, the Federal Consumer Protection Agency (Profeco) placed suspension seals on the same provider’s commercial points of sale to prevent the continued use of outdated adhesion contracts and to avoid unfair or deceptive practices in the contracting of mobile phone, internet, and other telecommunications services.
Profeco urged the public to consult the content of telecommunications contracts beforehand at https://rpca.profeco.gob.mx/telecomunicaciones.html and verify that the document provided by the provider matches the one registered with the agency before signing it and acquiring any service.
The agency explained that the Public Registry of Adhesion Contracts for Telecommunications allows searches by trade name, provider name, company name, registration number, and legal nature or type of contract, enabling users to accurately identify the applicable document.
Once the search criteria are entered, the system automatically displays the adhesion contracts that match the provided data. Among the results, it is possible to distinguish the different types of contracts, whether for mobile or fixed telephony, restricted television, mobile or fixed internet and their variants, so Profeco recommended carefully reviewing what is offered, as well as the terms and conditions, to ensure they meet the needs, budget and rights of each consumer.
Source: m.municipiospuebla
